Return Policy

At Jupitera, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we’re here to help.

We accept returns within 30 days of delivery, provided the item is in unused, original condition with all packaging and components intact. To initiate a return, simply reach out through the contact form on our website, and we’ll provide return instructions based on your order.

Once we receive and inspect the returned item, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method. Please note that original shipping costs (if any) are non-refundable, and customers are responsible for the return shipping cost unless the item was damaged or incorrect.

In cases of defective, damaged, or wrong items, please contact us within 3 days of receiving your order and include clear photos. We’ll gladly offer a replacement or a full refund at no additional cost.

Please note that we do not accept returns on items that show signs of wear, misuse, or that are returned outside the return window.

Our goal at Jupitera is to make your experience seamless and enjoyable — and that includes hassle-free returns when necessary.